Streamline all of your customer correspondence into one easy-to-use portal with Helpdesk. Poor customer service is hard to forget. Providing a great post-purchase experience can often prove the difference between customers making a purchase, and customers opting to go with your competitors instead.
We have developed our ecommerce customer service analysis software to ensure your business has industry-leading efficiency, and that the handling of issues and queries from customers is as quick and thorough as it can be.
A Dedicated Reporting Suite
Have full visibility of all your KPIs with automatically generated reports that you can access via our single, easy-to-use dashboard.
Never waste time again manually writing your reports, and let our smart system do it for you instead.
Monitor Staff Performance
Get valuable insights on your customer support operations via our regular reporting system.
Monitor and assess your team’s performance in real-time by member, number of resolved tickets, or the speed at which tickets are being resolved.
See what is working well and what requires improvement, ensuring your team is working as efficiently as possible. This will allow you to increase the quality of your customer service and spot any issues more quickly.