Returns Management Software

Printerless, branded
returns made simple

Seamlessly connect with carriers and shipping channels, automate label creation, tracking emails, returns, and more—all with the click of a button. Go global and enhance your customers’ delivery experience, from seamless checkout to hassle-free returns.
Example Image of Returns web page

You need Returns if..

Returns empowers you with an on-brand, self-service returns portal that automates your returns workflow and reduces your employee overhead.

Gain full control over your customer-facing returns process and enhance customer experience with a next-generation returns workflow made specifically for eCommerce by people who know eCommerce, know warehousing and know logistics.

Trusted by over 10,000+ teams


increase in Picking Accuracy


increase in Productivity


increase in Overall Efficency
Learn more about Returns
  Quicker Returns
Our Returns portal optimises performance via an user-friendly dashboard and a dedicated returns portal for your customers, making sure any exchanges are processed correctly and quickly.
  Stock Turnaround
Have full visibility of what and how much is being returned, and what needs to be processed back into stock. Reduce waste in your warehouse, all while allowing for a faster and more efficient turnaround of stock.
  Stay On-Brand

Don’t let your brand name disappear as soon as the parcel leaves your warehouse. Make your returns more personable, with all the tracking information for returns and exchanges sent to your customer under your business’ tag.


Our one-click system for returns will allow the customer to print off a returns label instantly. It couldn’t be quicker or more simple.

  Reduce Support Inquiries

Stay in the know! With our returns tracking system, you can wave goodbye to endless “Where is my order?” calls and give customers the peace of mind they deserve with real-time updates on their returned orders.

  Real-Time Insights

Gain valuable insights on your return trends with a dedicated, user-centric returns dashboard for a comprehensive view of your returns operation.

Over 120 Couriers Across The Globe
From setting up your company’s profile and preferences, to channel and courier integration, Orders makes it easy for you to customise the system to your business needs. With our orders management software, you can fully configure your entire business operation and get it up and running in as little as 30 minutes.
White Label And On-Brand Returns Portal

Returns has a direct connection into over 120 UK and international couriers, giving access to hundreds of return service options covering the global.

The best part? With Returns you do not need to buy your returns services from us! We allow and encourage you to bring your own account and benefit from direct courier relationships.

No Printer No Problem!
We know from first-hand experience not all customers have a printer, and that the typical ‘label-in-a-box’ workaround is an extra cost you just don’t need. That’s why we spoke to our courier partners and were one of the first to roll out QR code drop-off services as standard. These services, available with selected couriers, give Returns support for drop-off shops and lockers using a totally printerless QR code system alongside the more traditional pre-labelled shop drop off and courier collection.

Insights at your Fingertips

Still manually selecting your couriers? With Despatch Cloud Shipping, you can say goodbye to that hassle. Our platform allows you to automate courier selection by creating rules based on various parameters such as parcel size, destination, parcel value, and more. Shipping made simple.
Keep Customers Informed Every Step of the Way
Simplify the returns process and deliver a superior customer experience with personalised tracking updates that reflect your brand. With Returns, you can set tracking notifications to be automatically sent to your customers at every status change, giving your customers a window into the journey of their returned orders.

Returns Pricing

Let’s select how many Brands you need returns for per month.

1 Brands
2 Brands
3 Brands
1 Brands
  • 1 Brands
  • 2 Brands
  • 3 Brands
per month
  • Branded Customer Returns Portal
    Free & Paid Return Options
    Paperless Shop Drop-off Support
    Unified “Real Time” Dashboard
From, per month
  • Branded Customer Returns Portal
    Free & Paid Return Options
    Paperless Shop Drop-off Support
    Unified “Real Time” Dashboard
From, per month
  • Branded Customer Returns Portal
    Free & Paid Return Options
    Paperless Shop Drop-off Support
    Unified “Real Time” Dashboard
Plan Comparison

Compare plans to find the most fitted one for your business

Courier Integrations
Returns Dashboard

Whitelabel Returns Portal

Free Returns Option
S17, S19, 4×4, 6×4 & 8×4 Label Support
Printerless Returns
Find Nearest Drop-off Location
Process Resellables

Update Stock

Custom Tracking Information
Reasons for Return
Return History




Email & Phone Support

Support Hours

9am – 5pm

Don’t take our word for it!

Here’s what actual Despatch Cloud customers have to say about our tool:

Despatch Cloud’s real-time analytics has empowered us with data visibility like never before. Since deployment, we’ve experienced a 30% reduction in warehouse operational costs.


Sarah Hughes
Logistics Analyst, GlobalWare Solutions          


More Picking Accuracy after Despatch Cloud


Picking Times Dropped

Despatch Cloud has been the cornerstone of our operational evolution. The system seamlessly handles thousands of parcels daily, boosting accuracy and customer satisfaction.


Edward Nicholas
Warehouse Director, Yorkshire Trading Group


Picking Accuracy after Despatch Cloud


Picking Times Dropped

The integration of Despatch Cloud into our systems has been transformative for our eCommerce fulfilment efficiency. With its automated workflows, we’ve seen a 45% increase in daily orders processed.


Liam Thompson
eCommerce Operations Manager, TrendFusion


More Picking Accuracy after Despatch Cloud


Picking Times Dropped

Is Returns the Right
Solution for Your Business?

Returns is not for you if:

You need a packing terminal

Shipping was made for businesses that already have an order management system in place, and simply want to connect to a wider range of couriers in a more efficient way.     

You’re only looking for channel connections

If you already have an OMS or WMS and simply want to connect more sales channels and expand your existing store management functionality, Warehousing might not be the best match.

You need more comprehensive warehouse management
If you’re looking to connect your channels and couriers, and get orders out of the door fast, but don’t necessarily need comprehensive warehousing features, Warehousing might not be the best match.

Insights from our team

Ramblings and insightful tips from our team of shipping hero’s
Shipment Tracking Emails: Best practices for 2024
Warehouse Efficiency: Achieving More with Less
How to Reduce Shipping Costs: Challenges and Strategies

Your business, your way.

You have total control.