Returns Management Software

Printerless, branded returns made simple

It’s no secret that the eCommerce giants have set the standard in simple, hassle-free returns. Give your customers the on-brand, automated and, most importantly, printer-free returns experience they expect with Despatch Cloud.

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You need Returns if:

Returns and exchanges are expensive. But if you automate your processes, save on shipping costs, and decrease refunds—suddenly optimising return costs is easy. That’s where we step it.

Our Returns Management Software allows you to gain full control over your customer-facing returns process and enhance customer experience with a next-generation returns workflow made specifically for eCommerce.

Trusted by over 3,000+ teams

Putting returns in their customers hands.

A user-friendly dashboard makes it easy for users to process returns.

Reducing customer support enquiries

Customers can print off a returns label with a single click.

Identify return trends

Has full visibility of return trends with dedicated analytics.

Keeping customers informed

Clients have visibility of how returns are being processed.

See our Returns software in action!

Quicker Returns

Our Returns system optimises performance via an user-friendly dashboard and a dedicated returns portal for your customers, making sure any exchanges are processed correctly and quickly.

Stock Turnaround

Have full visibility of what and how much is being returned, and what needs to be processed back into stock. Reduce waste in your warehouse, all while allowing for a faster and more efficient turnaround of stock.

Stay On-Brand

Don’t let your brand name disappear as soon as the parcel leaves your warehouse. Make your returns more personable, with all the tracking information for returns and exchanges sent to your customer under your business’ tag.

Customer-Centric

Our one-click system for returns will allow the customer to print off a returns label instantly. It couldn’t be quicker or more simple.

Better Tracking

Stay in the know! With our returns tracking system, you can wave goodbye to endless “Where is my order?” calls and give customers the peace of mind they deserve with real-time updates on their returned orders.

Real-Time Insights

Gain valuable insights on your return trends with a dedicated, user-centric returns dashboard for a comprehensive view of your returns operation.

What our clients say?

“With Despatch Cloud’s Returns system, customers can now process returns through our dedicated Returns portal and track the status of their returns. This eliminates the need for customer support to handle returns and communicate with customers directly. Tasks that used to take our team 10 hours a week now only take 1 hour.”

Alex Moore
Rydale, Ecommerce Manager

Returns Features

Over 120 Couriers Across The Globe

Returns has a direct connection into over 120 UK and international couriers, giving access to hundreds of return service options covering the global. The best part? With Returns you do not need to buy your returns services from us! We allow and encourage you to bring your own account and benefit from direct courier relationships.

White Label And On-Brand Returns Portal

Returns empowers you with an on-brand, self-service returns portal that automates your returns workflow and reduces your employee overhead. Our fully-managed, out-of-the-box returns management software solutions are ideal if you’re looking to cut overheads and improve your customer returns experience. Our ready-made returns templates and plug-and-play courier and channel connections mean that with Returns you can be set up and be processing return orders in less than an hour!

No Printer, No Problem!

We know from first-hand experience not all customers have a printer, and that the typical ‘label-in-a-box’ workaround is an extra cost you just don’t need.

That’s why we spoke to our courier partners and were one of the first to roll out QR code drop-off services as standard. These services, available with selected couriers, give Returns support for drop-off shops and lockers using a totally printerless QR code system alongside the more traditional pre-labelled shop drop off and courier collection.

Insights At your Fingertips

Returns gives you key data on your returns in real time. Track returns from the point of booking, though to delivery. Plan your shifts around expected demand and pull problem products a few days early. With Returns, you can easily access valuable insights and analytics with our out-of-the-box dashboards and reports. You don’t need to be a data analyst or Excel warrior to access the information you need when you need it.

Keep Customers Informed Every Step of the Way

Simplify the returns process and deliver a superior customer experience with personalised tracking updates that reflect your brand. With Returns, you can set tracking notifications to be automatically sent to your customers at every status change, giving your customers a window into the journey of their returned orders.

Returns Pricing

Want to know the cost? Our pricing is tailored to your needs.
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Don’t take our word for it!

Here’s what actual Despatch Cloud customers have to say about our tool:

Despatch cloud literally changed my business!! After being stuck at 10 working days dispatch for months we got down to 3 working days in just 2 weeks using despatch cloud! The team are incredible! It’s a fully worthy Investment for your business!