Returns

We recognise that returns can be a hassle for both customers and businesses. That’s why we offer a dedicated returns suite that streamlines the entire process. We also offer a one-click system for returns label printing, so customers can return an item without any hassle or stress. With our returns software, businesses can easily keep track of all their returns, helping them always stay on top of their workflow.

Whether just beginning, or at the peak of your sales, our dedicated suite will provide a way to streamline your returns and refunds, improving customer satisfaction and boosting profits along the way.

Having full visibility of what and how much is being returned, and what needs to be processed back into stock, businesses can maximise their investment returns, reduce waste in their warehouse, and allow for a faster and more efficient turnaround of stock.

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Returns

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Easily Manage Returned Orders

There are many steps to successfully returning a product, including the returns process for the unwanted product, assessing the condition of the returned item, registering it back into your WMS, and issuing a refund.

Having a good returns software will help you reduce waste in your warehouse, ensure faster turnaround of stock, and boost customer satisfaction, turning returned orders into returning customers.

Return Product Tracking

For customers and business owners, being kept in the loop is incredibly important. Knowing where a parcel is as it’s on its journey back to the warehouse can provide valuable information for running a quick returns operation.

WISMO (Where is my order?) calls frequently clog up the phone lines of an eCommerce business’ customer service staff. This in turn means customers are kept on hold as they try to get through.

WISMO (Where is my order?) calls frequently clog up the phone lines of an eCommerce business’ customer service staff. This in turn means customers are kept on hold as they try to get through. By having an effective returns tracking system in place, you can greatly reduce customer inquiries and improve the overall returns experience.

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The Brand Experience Never Ends

Don’t let your brand name disappear as soon as the parcel leaves your warehouse. Throughout the full process of a return, your brand will be the name that the customer sees. Make your returns more personable, with all the tracking information for returns and exchanges sent to your customer under your business’ tag.

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Put the Customer in Control

For the customer, the control they receive with our Returns platform is insurmountable. Want to change the return delivery address? It’s only a few clicks away. New shirt doesn’t fit? Allow your customer to simply print a return label from the comfort of their own home, or use a QR code. After they are shown the nearest drop-off points to their location, the parcel can be on its way back to your warehouse. It’s really that easy.

A good returns policy is a real attraction to potential new customers and therefore by offering the customer this level of control and ease of use, they can rest assured that if they do want to send a product back, it won’t be too troublesome or time consuming.