Under GDPR (in the UK the Data Protection Act 2018) anyone who has data stored about them has a right to know why their data is stored, what it is used for and why. This page is here to explain what Despatch Cloud does.

Who we are

Despatch Cloud is an eCommerce company based in Yorkshire. We provide services to other eCommerce companies to help them run their operations. Including Order Processing, Warehousing Management and Inventory Management.

1. You have the right to be informed
   Through this page we are telling you what data is being collected, how it’s being used, how long it will be kept and whether it will be shared with any third parties.
2. You have a right to access you data
   You can submit subject access requests, to us or to our client who your purchased from or processed your order. This obliges us to provide a copy of any personal data concerning you.
   We must respond within one month, although there are exceptions for requests that are manifestly unfounded, repetitive, or excessive.
   There is no charge for this. We are required to confirm your identity before data is provided.
3. You have a right to rectification of your data
   If you discovers that the data we hold on you is inaccurate or incomplete, you can request that it be corrected. We are required to do this within one month.
4. You have right to erasure data
   You can request that we erase your data in certain circumstances, for example if the data is no longer necessary, if the data was unlawfully processed or it no longer meets the lawful ground for which it was collected. This includes if you have withdrawn consent.
5. You right to restrict processing
   You can request that we limit the way an organisation uses personal data.
   As an an alternative to requesting the erasure of data, and you might use this if you contests the accuracy of your personal data.
6. You have a right to data portability
   You are permitted to obtain and reuse your personal data for your own purposes across different services. This right only applies to personal data that an you have provided to our clients (data controllers) by way of a contract or consent.
7. You have a right to object
   You can object to the processing of personal data that we have, on the grounds of legitimate interests or the performance of a task in the interest/exercise of official authority.
   We must stop processing information unless they can demonstrate compelling legitimate grounds for the processing that overrides the interests, your rights and freedoms of the individual or if the processing is for the establishment or exercise of defence of legal claims.
   We would however in normal circumstances defend this that we have legitimate grounds to help process your order.
8. Your Rights relating to automated decision-making including profiling
   While GDPR includes provisions for decisions made with no human involvement, such as profiling, which uses personal data to make calculated assumptions about individuals. This is something we do not currently do.