Returns Management Software
A Self Service Returns software to scale your business
Manage returns from all sales channels within one returns management software. Provide a self-service platform, get access to return methods and carriers, and make data-driven decisions.
You need Returns if:
Returns and exchanges are expensive. But if you automate your processes, save on shipping costs, and decrease refunds—suddenly optimising return costs is easy. That’s where we step it.
Our Returns Management Software allows you to gain full control over your customer-facing returns process and enhance customer experience with a next-generation returns workflow made specifically for eCommerce.
Learn about Returns
Returns and exchanges are expensive. But if you automate your processes, save on shipping costs, and decrease refunds—suddenly optimising return costs is easy. That’s where we step it.
Our Returns Management Solution allows you to gain full control over your customer-facing returns process and enhance customer experience with a next-generation returns workflow made specifically for eCommerce.
Trusted by over 3,000+ teams
Putting returns in their customers hands.
A user-friendly dashboard makes it easy for users to process returns.
Reducing customer support enquiries
Identify return trends
Has full visibility of return trends with dedicated analytics.
Keeping customers informed
Clients have visibility of how returns are being processed.
See our Returns software in action!
See how our customer integrated our Returns platform with just a few clicks
Quicker Returns Our Returns system optimises performance via an user-friendly dashboard and a dedicated returns portal for your customers, making sure any exchanges are processed correctly and quickly.
Stock Turnaround Have full visibility of what and how much is being returned, and what needs to be processed back into stock. Reduce waste in your warehouse, all while allowing for a faster and more efficient turnaround of stock.
Stay On-Brand 
Customer-Centric 
Better Tracking Stay in the know! With our returns tracking system, you can wave goodbye to endless “Where is my order?” calls and give customers the peace of mind they deserve with real-time updates on their returned orders.
Real-Time Insights What our clients say? 
“With Despatch Cloud’s Returns system, customers can now process returns through our dedicated Returns portal and track the status of their returns. This eliminates the need for customer support to handle returns and communicate with customers directly. Tasks that used to take our team 10 hours a week now only take 1 hour.”
Alex Moore
Rydale, Ecommerce Manager
Returns Features
Over 120 Couriers Across The Globe
White Label And On-Brand Returns Portal
No Printer, No Problem!
We know from first-hand experience not all customers have a printer, and that the typical ‘label-in-a-box’ workaround is an extra cost you just don’t need.
That’s why we spoke to our courier partners and were one of the first to roll out QR code drop-off services as standard. These services, available with selected couriers, give Returns support for drop-off shops and lockers using a totally printerless QR code system alongside the more traditional pre-labelled shop drop off and courier collection.
Insights At your Fingertips
Keep Customers Informed Every Step of the Way
Returns Pricing
Want to know the cost? Our pricing is tailored to your needs.
Drop your details into this short form, and we’ll be in touch with our pricing options.
Don’t take our word for it!
Here’s what actual Despatch Cloud customers have to say about our tool:
With Despatch Cloud, we know that every order from every sales channel whether it’s our website, Amazon, or eBay is going to come through and centralise into one place, allowing the guys in production to easily see what needs to be shipped.
With the connection to Despatch Cloud, we were up and running within a week, and we have access to countless sales channels, which makes our proposition much more attractive to the market.
