Helpdesk Software
All your customer data in one place
No matter how many channels or marketplaces you are selling on, our communication management system consolidates all of your customer interaction, whether it is via social media accounts, emails, over the phone or through your website.
Don’t waste time manually sifting through different websites to check for queries, and let Helpdesk automatically bring them to you. Have a clear overview of all your correspondence, allowing staff to filter through and manage issue tickets easily and efficiently.
Helpdesk is right for you if….
If you’re tired of drowning in customer inquiries scattered across different platforms, Helpdesk is the definite solution.
With our communications management software, all your customer interactions from social media to emails are neatly organized in one place. No more missed messages or frustrated customers – just streamlined efficiency and a stress-free customer support experience.
But don’t take it from us. Hear it from our founder Matthew Dunne!
Trusted by over 10,000+ teams
99.75%
25%
60%
All-in-one
Keep all your customer communications under one roof, giving you full visibility and control of your customer support operations. Plug Helpdesk into our other software for an even more seamless experience.
Canned Responses
Customise automated answers to frequent inquiries, ensuring you never lose that friendly touch in your correspondence, despite the responses being sent automatically.
Ticket Rules
Automate ticket assignment based on priority, channel, expertise required, and more, and ensure customers get the best person for the job, every time.
Teamwork
Private notes can be left on tickets for smother collaboration within and across teams. Anything of interest can be recorded to ensure everyone’s on the same page as to what customer has been told, and what is being done to resolve the issue.
Scale At Ease
Build with scalability mind, our system offers unlimited user accounts, making it easier than ever for you to add new members to your ever-growing team.
Reporting
Monitor and assess your team’s performance in real-time, and make informed decisions to improve your customer service and spot any issues more quickly.
Customer Data At Your Fingertips
With Helpdesk, you can enjoy the convenience of having all your customer data in one place, safely stored in a dedicated database.
This is vital information for analysing your customers’ spending habits, and working out who to target with marketing, or who to engage more.
Customisable Dashboard
Returns has a direct connection into over 120 UK and international couriers, giving access to hundreds of return service options covering the global.
The best part? With Returns you do not need to buy your returns services from us! We allow and encourage you to bring your own account and benefit from direct courier relationships.
Easily Assign Tickets to Staff
Close customer correspondence as soon as someone starts talking with the customer to avoid two people working on the same ticket.
Assign issue tickets to certain members of staff with just a few clicks. Need someone with a different expertise? It couldn’t be easier reassign the ticket to them. From technical issues to sales queries, always be sure that the right person for the job is on the end of the line.
Automate Workflows With Ticket Rules
With ticket rules, you can have full control over how our automated system categorises your tickets as they come.
Choose which issues should be assigned to each member of the staff, and ensure customers always get the best person for that particular job. Promised your highest level customers top-of-the-range customer service? Set the tickets from them to be classed as high priority, and have those answered first every time.
Easily Filter Through Correspondence
Use our comprehensive filters to quickly sort through your correspondence, and instantly find the ticket you want.
Whether by time, date, customer level or ticket priority, it couldn’t be easier for your staff to locate an issue, and promptly respond to your customers.
Canned Responses
Answers to repetitive questions or procedural messages can be written in advance and sent to your customers with automated personalisation, meaning you never lose that friendly touch in your correspondence, despite the responses being sent automatically.
This way you can save time, while keeping customers happy that their questions are being dealt with immediately.
Helpdesk Pricing
Let’s select how many tickets you need per month.
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Don’t take our word for it!
Here’s what actual Despatch Cloud customers have to say about our tool:
Despatch Cloud’s real-time analytics has empowered us with data visibility like never before. Since deployment, we’ve experienced a 30% reduction in warehouse operational costs.
Sarah Hughes
Logistics Analyst, GlobalWare Solutions
30%
More Picking Accuracy after Despatch Cloud
35%
Picking Times Dropped
Despatch Cloud has been the cornerstone of our operational evolution. The system seamlessly handles thousands of parcels daily, boosting accuracy and customer satisfaction.
Edward Nicholas
Warehouse Director, Yorkshire Trading Group
99.75%
Picking Accuracy after Despatch Cloud
35%
Picking Times Dropped
The integration of Despatch Cloud into our systems has been transformative for our eCommerce fulfilment efficiency. With its automated workflows, we’ve seen a 45% increase in daily orders processed.
Liam Thompson
eCommerce Operations Manager, TrendFusion
99.75%
More Picking Accuracy after Despatch Cloud
85.13%
Picking Times Dropped
Bring it all together:
Easily plug Helpdesk into any of our systems.
You’re looking for
courier connections
If you already have an OMS or WMS and simply want to connect to more couriers and expand your existing shipment management functionality, check our Shipping solution.
If you already have an OMS or WMS and simply want to connect more sales channels and expand your existing store management functionality, our Channels solution might be a good fit.
You need
warehouse management
If you’re looking for a comprehensive tool set to effectively manage pick & pack in your warehouse, replenishment, and returns, check our Warehousing solution.
