Helpdesk
Streamline all of your customer correspondence into one easy-to-use portal with Helpdesk. Poor customer service is hard to forget. Providing a great post-purchase experience can often prove the difference between customers making a purchase, and customers opting to go with your competitors instead.
We have developed our software to ensure your business has industry-leading efficiency, and that the handling of issues and queries from customers is as quick and thorough as it can be.
Helpdesk is a state-of-the-art platform designed to consolidate all of your communication channels into one user-friendly interface. By streamlining all of your customer correspondence, you can ensure that no issue is overlooked and that every customer is dealt with professionally and efficiently. With this ecommerce helpdesk software, your customer service staff will have all the tools they need to handle any customer issue that comes their way, ensuring that your business provides an exceptional post-purchase experience for all of your customers.
Helpdesk
Streamline all of your customer correspondence into one easy-to-use portal with Helpdesk. Poor customer service is hard to forget. Providing a great post-purchase experience can often prove the difference between customers making a purchase, and customers opting to go with your competitors instead.
We have developed our software to ensure your business has industry-leading efficiency, and that the handling of issues and queries from customers is as quick and thorough as it can be.
What is Despatch Cloud’s Helpdesk?
This software has been developed to aid your business in the running of a smooth, informative and concise customer service operation, ensuring you never miss important information and that every customer is dealt with in a timely, professional manner.
All Your Correspondence In One Place
No matter how many channels of marketplaces you are selling on, all correspondence will be delivered to your one interface where issue tickets can then be filtered and selected by your customer support team.
Don’t waste time manually sifting through different websites to check for queries and let Helpdesk automatically bring them to you.
Resolve Issues Efficiently and Accurately
- Assign issue tickets to certain members of staff. From technical issues to sales queries, always make sure the right person for the job is on the end of the line.
- Set ticket rules to automatically get your issue in front of the right staff member for the job.
- Leave private notes on tickets to avoid confusion and make sure every customer support member is on the same page.
- Close customer correspondence as soon as someone starts talking with the customer to avoid two people working on the same ticket.
- Send canned responses to quickly deal with problems and keep customers happy.
- Assign issue tickets to certain members of staff. From technical issues to sales queries, always make sure the right person for the job is on the end of the line.
- Set ticket rules to automatically get your issue in front of the right staff member for the job.
- Leave private notes on tickets to avoid confusion and make sure every customer support member is on the same page.
- Close customer correspondence as soon as someone starts talking with the customer to avoid two people working on the same ticket.
- Send canned responses to quickly deal with problems and keep customers happy.
Customer satisfaction is vital to keeping your business’ reputation intact, so never take a chance and always have the best technology available with Despatch Cloud.
Customer Information in an Instant
Filter through your contacts and highlight the exact people to communicate with. As soon as a customer is in your database, all of their details are saved meaning it couldn’t be quicker to ship orders to them.
