Established in 2012, Shadow Foam is a UK-based foam manufacturer specialising in inserts for toolboxes, flight cases, and various organisational solutions for tools and cameras. Over the years, Shadow Foam has grown from packing orders at home to becoming a well-organised business requiring a sophisticated system to manage its operations
Challenges
Before partnering with Despatch Cloud, Shadow Foam faced significant challenges in managing their order fulfilment process. As orders increased, the manual process of writing down order details and creating shipping labels became a time-consuming bottleneck. The inefficiencies of their previous system meant that orders often could not be processed promptly, increasing the potential for delays and errors.
Implementation of Despatch Cloud
Despatch Cloud provided Shadow Foam with a comprehensive solution that centralised all their order and shipping processes. The system integrates seamlessly with multiple sales channels, including the Shadow Foam website, eBay, and Amazon, so that every order can be tracked and managed from one platform.
«Every time I send a support ticket, or I’ve got a few emails of people I can email directly; I get a response within maybe an hour or two hours and normally the issue is resolved.»
Nathan Little, Shadow Foam, Ecommerce Manager
Day-to-Day Operations with Despatch Cloud
Despatch Cloud has significantly improved Shadow Foam’s day-to-day operations. The centralised dashboard, hooked up to various APIs, provides real-time visibility into all orders that need to be shipped, allowing the team to quickly and efficiently process orders with just a few clicks.
"Every day the guys in production can have a look and see exactly what is needing to be shipped at that time. And that's all because of Despatch Cloud."
Unparalleled Support
The support provided by Despatch Cloud has also been a critical factor in their successful implementation. David praised the support team:
"I'd say Despatch Cloud is pretty much the heartbeat. We can connect all the different marketplaces and courier with all their APIs into one central spot."
Results and Benefits
Since implementing Despatch Cloud, Shadow Foam has experienced a significant improvement in their order fulfilment process. The automation provided by Despatch Cloud has eliminated the time-consuming manual tasks, allowing the team to focus on more critical aspects of the business. The centralised system has ensured that all orders are processed promptly and accurately, enhancing customer satisfaction and operational efficiency. The reliable support from Despatch Cloud has also ensured that any issues are quickly resolved, minimising downtime. David summarised the impact:
Key Takeaways
Despatch Cloud has been a game-changer for Shadow Foam, streamlining their order fulfilment process and enabling them to manage their operations more efficiently. By providing robust integration capabilities and excellent support, Despatch Cloud has empowered Shadow Foam to scale effectively and improve the overall quality of their business operations.
