Founded in 2018, Nerdy Banana has been on a mission to revolutionise the gifting experience with their unique and personalised gifts. Besides managing their own Direct-to-Consumer (D2C) brands, Nerdy Banana provides a range of services through their in-house agency, assisting startup businesses in making a strong online impact. Services span web design, video content, paid social, SEO, PPC, and brand development.
Challenges
Nerdy Banana had been using Veeqo for inventory and order management, a system that had greatly contributed to their operational efficiency. However, a challenging situation emerged when Veeqo decided to discontinue support for multiple printing templates in a single account for various sales channels. This change had the potential to disrupt their order processing and fulfilment, impacting customer satisfaction and the efficiency of their services for start-up clients. Nerdy Banana was determined to maintain their operational efficiency despite the obstacles. They resolved to seek an alternative solution to overcome the printing template challenge.
Solution
Despatch Cloud Integration: Nerdy Banana turned to Despatch Cloud as the solution to their inventory and order management challenges. The seamless integration of Despatch Cloud with their multichannel setup allowed for customised printing templates, addressing the unique needs of each D2C brand and start-up client. This integration became the cornerstone of their solution.
Customised Templates and Streamlined Operations: Leveraging the capabilities of Despatch Cloud, Nerdy Banana embarked on a journey of creating tailored printing templates. These templates were designed to cater specifically to the diverse needs of their clientele, ensuring each order could be accurately and efficiently handled, regardless of the sales channel. The result was a significant enhancement in order processing and fulfilment efficiency, making their operations seamless and effective.
By adopting Despatch Cloud, Nerdy Banana was able to overcome their challenges and create a solution that streamlined their operations, provided custom templates, and improved overall efficiency. The solution provided by Despatch Cloud contributed to their success in addressing the printing template challenge and maintaining high standards of customer service.
Growth and Impact
Since implementing Despatch Cloud, Nerdy Banana has experienced significant growth and a profound impact on their operations: Improved efficiency:
- The custom templates resulted in a considerable reduction in order processing time, translating to faster fulfilment.
- Smooth transition to a new system: Nerdy Banana was able to transition to the new Despatch Cloud system with minimal disruption to their processes.
- Enhanced accuracy: Custom templates guaranteed picking accuracy, leading to a reduction in packaging and shipping errors.
- Satisfied customers: The faster and error-free order fulfilment process improved customer satisfaction, driving positive feedback and referrals.
