Direct Beauty, a London-based perfume company, embarked on a journey to optimise their order and stock management processes. Selling primarily through Visualsoft, they recognised the need for a Warehouse Management System (WMS) to streamline their operations. Prior to partnering with Despatch Cloud, they had never used a warehousing system, making this transition a significant step forward.
Challenges
Direct Beauty faced several challenges stemming from a lack of a WMS, notably in the areas of connectivity to couriers and sales channels. They aimed to improve their order fulfilment efficiency, reduce errors, and enhance their overall operational effectiveness.
Solution
Despatch Cloud stepped in to bridge the connectivity gap. We introduced Direct Beauty to our Warehouse Management Software, which offered them an efficient way to manage their orders, stock levels, and connectivity to couriers and channels. Our strategy involved integrating additional couriers and channels, thereby expanding their reach and capabilities. Direct Beauty also benefited from our cutting-edge picking app, a game-changer for smoother fulfilment and overall warehousing operations.
“Their picking app was a real game changer, and we appreciate all the work they put in helping us connect to more couriers and channels.”
Jay, Direct Beauty Founder
Results
The results have been striking. Direct Beauty now operates with increased efficiency, boasting faster order picking and packing times. Mistakes have been dramatically reduced, ensuring a higher level of accuracy in their operations. During their peak season, Direct Beauty sailed through more efficiently than ever before, and while precise numbers may vary, Direct Beauty enjoyed significant cost savings, including reduced label and shipping costs, ultimately translating into a more cost-effective and productive operation.
“Thanks to Despatch Cloud, we can now manage our orders and stock levels more easily, and got through our first peak season more efficiently than ever.”
Top Benefits
Leveraging Despatch Cloud’s powerful suite of tools, Direct Beauty elevated their fulfilment operations.
By providing seamless connectivity to multiple couriers and sales channels, we ensured Direct Beauty could manage their orders efficiently across various platforms.
- Our solution enhanced their order and stock management capabilities, giving them full visibility and control over their inventory.
- With the state-of-the-art picking app, Direct Beauty’s warehouse operations became more streamlined, resulting in reduced errors and increased accuracy.
- Additionally, the overall efficiency improvements led to significant cost savings, empowering Direct Beauty to scale their business with confidence.
