As the name suggests, Total Fulfilment are a UK-based fulfilment company. They operate out of their 120,000 square foot warehouse, providing fulfilment services to both eCommerce brands and brick-and-mortar stores as well. Their offerings cover every aspect of order fulfilment, from picking and packing, down to shipping, helping both small startups, all the way up to well-established brands streamline their processes.
Challenges
Before Despatch Cloud, Total Fulfilment lacked an efficient and convenient to manage all their fulfilment clients, while ensuring clear and timely communication.
Solution
Total Fulfilment have since been using Despatch Cloud’s warehouse management software to help them manage their fulfilment business. When onboarding a new customer, Total Fulfilment looks firstly to identify their needs. Then, they start creating their hub. This is a dedicated portal where the client can interact with their fulfilment provider, as well as manage orders as inventory. These hubs are supported through Despatch Cloud, helping ensure transparency and timely communication between all parties involved.
‘’For us, it eliminates the hassle of constant emails with questions. Using Despatch Cloud’s warehouse management system helps me keep track of order volumes, which is crucial for invoicing, and have that information easily accessible to customers.’’
Oliver
Business Development Manager at Total Fulfilment
Growth and Impact
Despatch Cloud provides integration with a wide range of marketplaces, giving Total Fulfilment clients a convenient and cost-effective way of expanding their reach and scale within the software.
"Despatch Cloud's channel software is straightforward and helps us provide information to customers quickly and clearly. It opens up many more marketplaces for our customers, giving them a wide range of places to sell. We're not restricting where they can sell, and it helps them reach more customers."
No Development Work Required
Despatch Cloud’s team of software experts constantly tests and maintains integrations, so your customers don’t have to.
"Despatch Cloud's channel software removes the stress of managing marketplaces for our clients. Everything is done automatically, so they don't need to update anything themselves, hire developers, or spend extra time. They can focus solely on selling on those marketplaces."