Moov Parcel are a courier reseller that work with small to medium size businesses to give them software, courier rates and market-leading customer service in the UK. When they reached out to Despatch Cloud, they needed two scalable products – one for access to sales channels and one for access to couriers.
Challenges
Their biggest challenges were the speed of their operation and the hefty costs associated with developing and maintaining all their channels and courier integrations. There was also the question of keeping up with customers’ ever-changing needs and expectations, what features they expect, and how to stay ahead of the curve. With sales being down post-Covid and marketplaces getting increasingly more competitive, Moov Parcel needed an effective way of cutting shipping costs without compromising service quality.
“It was an easy decision to make, to choose Despatch Cloud; because I used to work here, so I guess I had an unfair advantage. I'd already assessed the whole market as the head of sales at Despatch Cloud, so when I went into business for myself, it was a simple decision. I already knew it was the best, and I knew it was the most cost-effective way. So, I didn't even look anywhere else.” Ross Jermy, Moov Parcel CTO
“Despatch Cloud have got a great customer service team. They’re really responsive and they fix problems quickly. Having worked there and seeing the availability of a team that actually wants to help, was one of the main reasons we chose Despatch Cloud.”
Solution
Moov Parcel are currently using Despatch Cloud’s Shipping solution for connectivity to couriers, to support all the label creation and tracking their business requires. This empowers them with an easy and convenient way to manage multiple courier connections, such as DPD, Evri and Yodel, while ensuring a smooth data flow back to their systems via webhooks so they can offer customers visibility into their tracking. This also helps identify any potential problems more quickly and communicate those to customers in a matter of seconds, so any issues can be dealt with more proactively.
Additionally, Moov Parcel use Channels to pull orders from eBay and Amazon and send fulfilment information back to those channels. They are also looking to integrate Channels’ stock control functionality within the next two years.
Being a courier reseller, Moov buy cheap rates from carriers and resell them to B2B, and SMB customers, but they also have a software solution available, Moov Ninja, for businesses that might need it.
Moov Ninja has been built by Moov and wrapped around Despatch Cloud APIs to provide customers with an order management platform. It allows customers to pull orders from channels and have full visibility of their operation in a single platform. It also allows Moov clients to generate courier labels, create manifests and provide their customers with tracking information.
Our strategy involved integrating additional couriers and channels, thereby expanding their reach and capabilities. Direct Beauty also benefited from our cutting-edge picking app, a game-changer for smoother fulfilment and overall warehousing operations.
“My advice to any company that's looking to build in our industry and wants to connect to channels and couriers and is thinking about doing it themselves, don't. It will cause you a lot of misery, and a lot of cost. You will be forever maintaining those products. Despatch Cloud will do it all for you, and at a price which will be much, much cheaper than what you would pay for development yourself. Why spend all that cost and give yourself that headache when you just don't need to?”
Unparalleled Support
The support provided by Despatch Cloud has also been a critical factor in their successful implementation. David praised the support team:
"I'd say Despatch Cloud is pretty much the heartbeat. We can connect all the different marketplaces and courier with all their APIs into one central spot."
Key Takeaways
Moov Parcel’s partnership with Despatch Cloud has transformed their operations, allowing them to scale efficiently and meet the demands of a competitive market. By leveraging Despatch Cloud’s robust solutions, Moov Parcel has gained faster access to couriers and sales channels, streamlined their order management, and significantly reduced development costs. The seamless integration and proactive support provided by Despatch Cloud have empowered Moov Parcel to stay ahead of industry trends, deliver exceptional service to their customers, and maintain a strong market presence. Their success story underscores the value of choosing the right technology partner for long-term growth.