Success Stories / Moov Parcel
Products Used
Case Study: How Moov Parcel saved over £100k in courier and channel integrations with Despatch Cloud
Moov Parcel are a courier reseller that work with small to medium size businesses to give them software, courier rates and market-leading customer service in the UK.
When they reached out to Despatch Cloud, they needed two scalable products – one for access to sales channels and one for access to couriers.
Challenges
Their biggest challenges were the speed of their operation and the hefty costs associated with developing and maintaining all their channels and courier integrations.
There was also the question of keeping up with customers’ ever-changing needs and expectations, what features they expect, and how to stay ahead of the curve.
With sales being down post-Covid and marketplaces getting increasingly more competitive, Moov Parcel needed an effective way of cutting shipping costs without compromising service quality.
“It was an easy decision to make, to choose Despatch Cloud; because I used to work here, so I guess I had an unfair advantage. I'd already assessed the whole market as the head of sales at Despatch Cloud, so when I went into business for myself, it was a simple decision. I already knew it was the best, and I knew it was the most cost-effective way. So, I didn't even look anywhere else.”
Solution
Moov Parcel are currently using Despatch Cloud’s Shipping solution for connectivity to couriers, to support all the label creation and tracking their business requires. This empowers them with an easy and convenient way to manage multiple courier connections, such as DPD, Evri and Yodel, while ensuring a smooth data flow back to their systems via webhooks so they can offer customers visibility into their tracking. This also helps identify any potential problems more quickly and communicate those to customers in a matter of seconds, so any issues can be dealt with more proactively.
Additionally, Moov Parcel use Channels to pull orders from eBay and Amazon and send fulfilment information back to those channels. They are also looking to integrate Channels’ stock control functionality within the next two years.
Being a courier reseller, Moov buy cheap rates from carriers and resell them to B2B, and SMB customers, but they also have a software solution available, Moov Ninja, for businesses that might need it.
Moov Ninja has been built by Moov and wrapped around Despatch Cloud APIs to provide customers with an order management platform. It allows customers to pull orders from channels and have full visibility of their operation in a single platform. It also allows Moov clients to generate courier labels, create manifests and provide their customers with tracking information.
Our strategy involved integrating additional couriers and channels, thereby expanding their reach and capabilities. Direct Beauty also benefited from our cutting-edge picking app, a game-changer for smoother fulfilment and overall warehousing operations.
“My advice to any company that's looking to build in our industry and wants to connect to channels and couriers and is thinking about doing it themselves, don't. It will cause you a lot of misery, and a lot of cost. You will be forever maintaining those products. Despatch Cloud will do it all for you, and at a price which will be much, much cheaper than what you would pay for development yourself. Why spend all that cost and give yourself that headache when you just don't need to?”
Benefits
120+ courier connections ready to use
“The biggest benefit for me is route to market and time to market. For me to develop couriers would be a costly game. Courier APIs get updated all the time. It would take a lot of resource just to manage those.”
Easy connection to new sales channels and marketplaces
“Channels gives us a market edge when it comes to channel integrations. I've got access to TikTok and OnBuy before anybody else, and I've got access to all these channels that are up and coming before anybody else. And I don’t have to develop it myself. There's no cost involved. It's just there.”
A single, secure, supported API connection
Channels removes the hassle of managing different integrations. Everything is done via API, meaning you don’t need to worry about different integration formats, or whether a specific channel supports it. Just a few clicks and you’re ready to go. The development team at Despatch Cloud will handle the rest.
Save thousands in development costs
“The savings that we've made by not building these integrations ourselves, I would put in the ballpark of probably 100,000 USD, and it's cost us similar kind of money to build the actual platform. To have to build that out as well would have doubled our time to market and doubled our spend."
Access to 200+ integrations
"The ability to connect to a single API, which takes probably a week as opposed to us building a Shopify integration that'll take three months, it's just saves us so much time and money. And, actually, about 100,000 USD is probably a very conservative estimate because I might have only done 6 or 7 channels in that time, whereas Despatch Cloud gives me access to over 200.”
Unparalleled, proactive customer support
“Despatch Cloud have got a great customer service team. They're really responsive and they fix problems quickly. Having worked there and seeing the availability of a team that actually wants to help, was one of the main reasons we chose Despatch Cloud.”
Agility and adaptability
“I believe Despatch Cloud is the best at what they do because they're agile. Their answer is normally ‘yes’ and there's not a long roadmap for things. If you need something, it's business critical, they will go out of their way to try and make it happen. They're not like other SaaS companies where they will put it on a roadmap, and it might happen one day. They are very agile, very reactive, and they get stuff done.”
Market-leading
"With Tik Tok in the USA, they had it before anybody else. And the reason they had it before anybody else was because of relationships with customers they were able to leverage. When given the API documentation, they don't sit on it either. They get on with it and make it happen because they know that I will expand their business and the businesses of their customers.”
End-to-end visibility
“The thing I love most about Shipping and Channels is the visibility and availability of data. So, when we get an error, it's really simple to work out why and when something goes wrong. It gives us so much redundancy and fallback. That is the biggest perk for me, that availability and control.”
Industry expertise
“They understand warehousing, they understand the flow of orders and, and how things happen in the real world. So, all of their products are designed around the ability to make those things happen seamlessly. Having that kind of expertise behind me, at no cost because it's part of the package, is really helpful to our business and really helps us to grow.”
Key takeaways
Moov Parcel’s partnership with Despatch Cloud has transformed their operations, allowing them to scale efficiently and meet the demands of a competitive market. By leveraging Despatch Cloud’s robust solutions, Moov Parcel has gained faster access to couriers and sales channels, streamlined their order management, and significantly reduced development costs. The seamless integration and proactive support provided by Despatch Cloud have empowered Moov Parcel to stay ahead of industry trends, deliver exceptional service to their customers, and maintain a strong market presence. Their success story underscores the value of choosing the right technology partner for long-term growth.
