Success Stories / Evri
Products Used
From 3 months to within a week: How Evri reduced integration times and streamlined marketplace connections with Despatch Cloud
Evri, a global leader in international fulfilment and logistics, manages facilities across the UK, Europe, North America, and the Middle East. Their expansive operations necessitated robust integration solutions to maintain efficiency and scalability.
Challenges
Complex Integrations: Evri’s fulfilment proposition required extensive integration efforts, consuming significant time and resources. The integration process often spanned 6 to 12 weeks (about 3 months), with complexities varying by sales channel or marketplace. For instance, obtaining an API key from Amazon historically took months.
Resource Allocation: The development team’s bandwidth was heavily taxed, focusing on these integrations rather than on their core development roadmap. This affected their sprint cycles, slowing down overall progress.
Scalability Issues: Manual integrations hindered Evri’s ability to scale quickly, causing delays that could potentially turn off new retailers waiting to go live.
Evri partnered with Despatch Cloud, recognising the need for a scalable, plug-and-play integration solution. Key factors in choosing Despatch Cloud included:
- Pre-Built Integrations: Despatch Cloud provided out-of-the-box integrations that aligned with Evri’s technical ecosystem.
- Comprehensive Support: Despatch Cloud offered access to 50+ integrations from day one, along with ongoing maintenance.
- Favourable Commercial Agreement: The volume-based commercial agreement helped Evri gain significant traction quickly.
Implementation
Plug-and-Play Integrations: Despatch Cloud’s solution enabled Evri to integrate new sales channels and marketplaces rapidly. This included a seamless connection to multiple platforms, reducing the time-to-market significantly.
Dedicated Support: Despatch Cloud’s team, led by Matthew, demonstrated an understanding of Evri’s business needs and offered tailored solutions to address their pain points, particularly around integrations.
Scalability and Maintenance: Despatch Cloud maintained the integrations, allowing Evri’s development team to focus on other priorities. This support included adding new marketplaces like Linnworks and OrderWise upon Evri’s request.
"The key with Despatch Cloud was the immediate understanding of our business needs and the provision of scalable, out-of-the-box integrations. The commercial agreement based on volume was very attractive and helped us gain traction quickly. Without Despatch Cloud, we wouldn't have been able to move as swiftly as we have."
Day-to-Day Operations with Despatch Cloud
By using Despatch Cloud’s Channels and Shipping products, Evri has streamlined its processes significantly. The platform enables seamless order pulling from various marketplaces like Amazon, eBay, and Etsy, ensuring that Evri meets strict service level agreements such as Amazon’s Seller Fulfilled Prime requirements. The data provided by Despatch Cloud facilitates order fulfilment, shipping, and delivery tracking, enhancing Evri’s ability to maintain high standards of service and customer satisfaction.
"Despatch Cloud's solution via Channels helps us achieve our main objective of getting orders out the door efficiently. Their support and understanding of our challenges have been incredible. The ability to integrate new sales channels and maintain seamless operations has significantly boosted our capabilities."
Despatch Cloud’s inventory API is also crucial for Evri. It allows real-time stock synchronisation across all marketplaces, ensuring accurate inventory levels and reducing the risk of overselling. This integration simplifies the management of multiple sales channels, providing a single point of truth for all inventory and order data.
Custom Work by Despatch Cloud
Despatch Cloud’s flexibility and responsiveness have been pivotal in supporting Evri’s growth. When Evri encountered unique integration needs, Despatch Cloud stepped in with custom solutions. Evri required integration with marketplaces and systems like Linnworks and OrderWise, which were not initially supported. Despatch Cloud’s team quickly developed these integrations, allowing Evri to onboard new clients seamlessly.
Furthermore, Evri needed a specific product ID feature in the API, which Despatch Cloud implemented within days. This rapid response to custom requests has been a significant advantage for Evri, enabling them to focus on core priorities while leveraging Despatch Cloud’s robust and adaptable platform. The custom work provided by Despatch Cloud has been instrumental in enabling Evri to scale efficiently and meet the diverse needs of its global customer base.
Results
Reduced Integration Time: With Despatch Cloud, Evri was able to go live with new integrations within a week, as opposed to the previous timeline of up to three months.
Enhanced Operational Efficiency: The plug-and-play model significantly reduced the burden on Evri’s development team, allowing them to adhere to their sprint cycles and focus on strategic development goals.
Expanded Reach: The partnership enabled Evri to scale quickly, extending their operations from the UK to North America, Europe, and the Middle East.
Improved Market Competitiveness: Despatch Cloud’s solution enhanced Evri’s fulfilment proposition, making it more attractive to the market and widening their addressable market.
Conclusion
Evri’s partnership with Despatch Cloud transformed their integration process, enabling them to scale their operations rapidly and efficiently. The comprehensive, plug-and-play solution provided by Despatch Cloud allowed Evri to focus on strategic development, enhancing their market competitiveness and operational efficiency.
