Returns Management Software
A Self Service Returns software to scale your business
Manage returns across all sales channels with a single returns management software. Offer a self-service platform, gain access to various return methods and carriers, and make data-driven decisions to optimise your returns process.
Learn about Returns
Returns and exchanges can be costly. However, by automating your processes, saving on shipping, and reducing refunds, optimising return costs becomes much easier. That’s where we come in.
Our Returns Management Solution gives you full control over your customer facing returns process, enhancing the customer experience with a next-generation returns workflow tailored specifically for eCommerce.
Trusted by over 3,000+ teams
Empowering customers to manage their own returns
The user-friendly dashboard simplifies the returns process, making it easy for users to manage returns efficiently.
Reducing the volume of customer support enquiries
Customers can quickly and easily print a returns label with just a single click, streamlining the process.
Analyse & identify return trends to optimise processes
Gain complete visibility into return trends with comprehensive analytics, enabling data-driven insights and better decision-making.
Keeping customers fully informed throughout the returns process
Clients have complete visibility into how their returns are being processes, from initiation to completion, ensuring transparency throughout the process.
See our Returns software in action!
Discover how our customer effortlessly integrated our Returns platform with just a few clicks, streamlining their returns process.
Returns Features
Over 150 Couriers Across The Globe
Returns has a direct connection to over 150 UK and international couriers, providing access to a wide range of return service options globally.
The best part? With Returns, you don’t need to purchase your returns services from us! We allow and encourage you to use your own account, enabling you to benefit from direct relationships with couriers.
White Label And On-Brand Returns Portal
Returns empowers you with an on-brand, self-service returns portal that automates your returns workflow, significantly reducing employee overhead.
Our fully managed, out-of-the-box returns management software solutions are perfect for businesses looking to cut costs and enhance their customer returns experience. With ready-made returns templates and plug-and-play courier and channel connections, Returns lets you set up and start processing return orders in under an hour!
No Printer, No Problem!
We understand from firsthand experience that not all customers have access to a printer, and the typical ‘label-in-a-box’ workaround adds unnecessary costs.
That’s why we partnered with our courier providers to be among the first to offer QR code drop-off services as standard. Available with selected couriers, this solution supports drop-off shops and lockers through a completely printerless QR code system, alongside the traditional pre-labelled shop drop-off and courier collection options.
Insights At your Fingertips
Returns provides you with real-time data on your returns, allowing you to track them from booking through to delivery. You can plan shifts around expected demand and even identify problematic products a few days in advance.
With Returns, assessing valuable insights and analytics is easy thanks to our ready-made dashboards and reports. No need to be a data analyst or Excel expert – get the information you need, when you need it.
Keep Customers Informed Every Step of the Way
Simplify the returns process and enhance customer experience with personalised tracking updates that reflect your brand.
With Returns, you can automatically send tracking notifications to customers at every status change, keeping them informed throughout the journey of their returned orders.
Returns Pricing
Curious about the cost? Our pricing is customised to fit your needs.
Simply fill out this short form, and we’ll get in touch with our pricing options.
Don’t take our word for it!
Here’s what actual Despatch Cloud customers have to say about our tool:
