Returns Management Software

A Self Service Returns software to scale your business

Manage returns from all sales channels within one returns management software. Provide a self-service platform, get access to return methods and carriers, and make data-driven decisions.

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Learn about Returns

Returns and exchanges are expensive. But if you automate your processes, save on shipping costs, and decrease refunds—suddenly optimising return costs is easy. That’s where we step it.

Our Returns Management Solution allows you to gain full control over your customer-facing returns process and enhance customer experience with a next-generation returns workflow made specifically for eCommerce.

Trusted by over 3,000+ teams

Putting returns in their customers hands.

A user-friendly dashboard makes it easy for users to process returns.

Reducing customer support enquiries

Customers can print off a returns label with a single click.

Identify return trends

Has full visibility of return trends with dedicated analytics.

Keeping customers informed

Clients have visibility of how returns are being processed.

See our Returns software in action!

See how our customers use Returns

See how our customer integrated our Returns platform with just a few clicks

Returns Features

Over 120 Couriers Across The Globe

Returns has a direct connection into over 120 UK and international couriers, giving access to hundreds of return service options covering the global. The best part? With Returns you do not need to buy your returns services from us! We allow and encourage you to bring your own account and benefit from direct courier relationships.

White Label And On-Brand Returns Portal

Returns empowers you with an on-brand, self-service returns portal that automates your returns workflow and reduces your employee overhead. Our fully-managed, out-of-the-box returns management software solutions are ideal if you’re looking to cut overheads and improve your customer returns experience. Our ready-made returns templates and plug-and-play courier and channel connections mean that with Returns you can be set up and be processing return orders in less than an hour!

No Printer, No Problem!

We know from first-hand experience not all customers have a printer, and that the typical ‘label-in-a-box’ workaround is an extra cost you just don’t need.

That’s why we spoke to our courier partners and were one of the first to roll out QR code drop-off services as standard. These services, available with selected couriers, give Returns support for drop-off shops and lockers using a totally printerless QR code system alongside the more traditional pre-labelled shop drop off and courier collection.

Insights At your Fingertips

Returns gives you key data on your returns in real time. Track returns from the point of booking, though to delivery. Plan your shifts around expected demand and pull problem products a few days early. With Returns, you can easily access valuable insights and analytics with our out-of-the-box dashboards and reports. You don’t need to be a data analyst or Excel warrior to access the information you need when you need it.

Keep Customers Informed Every Step of the Way

Simplify the returns process and deliver a superior customer experience with personalised tracking updates that reflect your brand. With Returns, you can set tracking notifications to be automatically sent to your customers at every status change, giving your customers a window into the journey of their returned orders.

Returns Pricing

Want to know the cost? Our pricing is tailored to your needs.
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Don’t take our word for it!

Here’s what actual Despatch Cloud customers have to say about our tool:

With Despatch Cloud, we know that every order from every sales channel whether it’s our website, Amazon, or eBay is going to come through and centralise into one place, allowing the guys in production to easily see what needs to be shipped.

Nathan Little

Ecommerce Manager, Shadow Foam

With the connection to Despatch Cloud, we were up and running within a week, and we have access to countless sales channels, which makes our proposition much more attractive to the market.