Returns and Exchange

Every eCommerce business in the world will receive returns, no matter the size or stature. In fact, recent studies show that 25% of all goods bought online are returned.

Whether just beginning, or at the peak of your sales, our dedicated suite will provide a way to streamline your returns and refunds, improving customer satisfaction and boosting profits along the way.

Whether just beginning, or at the peak of your sales, our dedicated returns suite will provide a way to streamline your returns, improving customer satisfaction and boosting profits along the way.

Book a Demo

Returns and Exchange

Book a Demo

Easily Manage Exchange Orders

A good exchange order policy is vital to maintaining a good relationship with a customer. There are many steps to exchanging a product, including the returns process for the unwanted product, and the despatching process for the new product. If a customer bought a dress for the weekend but they need a different size, getting the new one back to them in time will please the customer greatly, resulting in good reviews and more customer return sales.

Exchange Product Tracking

For customers and business owners, being kept in the loop is incredibly important. Knowing where a parcel is as it’s on its journey to the customer or knowing where a returned product is can provide valuable information for running a quick returns and refunds operation.

WISMO (Where is my order?) calls frequently clog up the phone lines of an eCommerce business’ customer service staff. This in turn means customers are kept on hold as they try to get through.

Book a Demo

The Brand Experience Never Ends

Don’t let your brand name disappear as soon as the parcel leaves your warehouse. Throughout the full process of a return, your brand will be the name that the customer sees. Make your returns more personable, with all the tracking information for returns and exchanges sent to your customer under your business’ tag.

Book a Demo

Put the Customer in Control

For the customer, the control they receive with our Returns platform is insurmountable. Want to change the return delivery address? It’s only a few clicks away. New shirt doesn’t fit? Allow your customer to simply print a return label from the comfort of their own home, or use a QR code. After they are shown the nearest drop-off points to their location, the parcel can be on its way back to your warehouse. It’s really that easy.

A good returns policy is a real attraction to potential new customers and therefore by offering the customer this level of control and ease of use, they can rest assured that if they do want to send a product back, it won’t be too troublesome or time consuming.