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Every eCommerce business in the world will receive returns, no matter the size or stature. In fact, recent studies show that 25% of all goods bought online are returned. 

Whether just beginning, or at the peak of your sales, our dedicated suite will provide a way to streamline your returns and refunds, improving customer satisfaction and boosting profits along the way.

Whether just beginning, or at the peak of your sales, our dedicated returns suite will provide a way to streamline your returns, improving customer satisfaction and boosting profits along the way.

Features
Returns

Whitelabel And On-Brand Returns Portal

Returns empowers you with an on-brand, self-service returns portal that automates your returns workflow and reduces your employee overhead.

Our fully-managed, out-of-the-box returns solution is ideal if you’re looking to cut overheads and improve your customer returns experience. Our ready-made returns templates and plug-and-play courier and channel connections mean that with Returns you can be set up and be processing return orders in less than an hour!

Our fully-managed, out-of-the-box returns solution is ideal if you’re looking to cut overheads and improve your customer returns experience. Our ready-made returns templates and plug-and-play courier and channel connections mean that with Returns you can be set up and be processing return orders in less than an hour!

Pre-Notification Of In-bound Returns

  • Returns gives you key data on your returns in real time.
  • Track returns from the point of booking, though to delivery.
  • This way you can plan your shifts around expected demand and pull problem products a few days early.
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Reasons For Return

  • Gain valuable insights on your return trends with reasons for return.
  • This will empower you with a better understanding of your customers’ returning habits, and what products are not meeting their expectations, so you can adjust your business accordingly.

Printerless returns

We know from first-hand experience not all customers have a printer, and that the typical ‘label-in-a-box’ workaround is an extra cost you just don’t need.

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That’s why we spoke to our courier partners and were one of the first to roll out QR code drop-off services as standard.

These services, available with selected couriers, give Returns support for drop-off shops and lockers using a totally printerless QR code system alongside the more traditional pre-labeled shop drop off and courier collection

That’s why we spoke to our courier partners and were one of the first to roll out QR code drop-off services as standard.

These services, available with selected couriers, give Returns support for drop-off shops and lockers using a totally printerless QR code system alongside the more traditional pre-labeled shop drop off and courier collection.