As a continually developing and expanding company, we are always looking to work with the best people in the business.
As a market leader in eCommerce software from Warehouse Management Software, Courier & Channel API integrations, to Helpdesk solutions, Despatch Cloud prides itself on its knowledge and experience in the eCommerce post-purchase solutions market.
We’re a dynamic, solution driven, professional team, which prides itself on not only developing market-leading software, but also providing a great service for all our clients.
If you are driven, enthusiastic, and looking for a rewarding environment, then come and be a part of the team.
Current Vacancies
Customer Support Analyst
Yorkshire Office
The ideal candidate is unafraid to get involved and ask questions to further their learning and development. Good communications are key and a high level of spoken and written English is required as well as a technical aptitude to learn our systems.
Responsibilities
- Learn and understand our systems from a user point of view.
- Help our clients to reach their goals.
- Understand the goals of the client and why they use our services.
- Teach our clients how to use our services and provide support and advice to swiftly resolve their queries and issues.
- Work with our documentation writer to ensure we have complete documentation.
- Be organised and tenacious to see tasks through.
Customer Onboarding Specialist
Yorkshire Office
The role
First line support needs to know our services extremely well and have the capacity, tenacity and drive to answer questions and solve problems for our clients. The role will require the individual to learn our systems through a mixture of self-learning and teaching. The ideal candidate is unafraid to get involved and ask questions to further their learning and development. Good communications are key and a high level ofspoken and written English is required as well as a technical aptitude to learn our systems.
Responsibilities
- Learn and understand our systems from a user point of view.
- Understand the goals of the client and why they use our services.
- Correctly identify and triage tickets on our helpdesk to the correct departments, including escalation to second line support where necessary.
- Teach our clients how to use our services and provide support and advice to swiftly resolve their queries and issues.
- Ensure that the helpdesk is well organised, that tickets are scored, responded to and preliminary investigation is efficiently done, well within our SLAs.
- Answering the telephone to client calls to resolve the query or redirect the call where appropriate.
Project Manager
Turkey Office (Remote)
If you’re looking for the next opportunity to progress your career, apply today to join our dynamic, creative, solution-driven team.
The purpose of the role is to research, help shape, plan & deliver assigned projects, with complete functionality, in the agreed time frame.
Responsible
- Work with the CTO, CEO & and other stakeholders to understand the functionality, why it is there, what it does for the client and how it works.
- With the development team planning out the stages of develop, ensuring that the development follows best practices and the dependencies are worked out.
- Make sure every detail is on the project management board, and that tasks are presented in a logical way with the information required to complete the project, using a SMART methodology.
- Map out the milestones of the project, and work with the lead developer to ensure that the milestones are hit, by assignment of resources and holding people accountable.
- Ensure deliverables are on time and do not impact on dependencies, chasing up those who need to deliver
- Manage the testing team to ensure that both the software works as expected and that there is a robust testing process that challenges the team to find bugs and inefficiencies.
- Understand security best practice and ensure these are applied.
Front End Developer
Turkey Office (Remote)
Despatch Cloud is a rapidly growing company based in the UK. We are looking to hire an experienced Front End Developer to help sustain the growth. If you’re a hard-working and dedicated developer, this will be a great opportunity.
Requirements
- Ability to code up HTML/CSS versions of graphics provided in PSD/Figma format with a pixel-perfect approach in mind.
- Having relevant experience and the ability to use your best judgment in how provided graphics respond for different screen sizes (responsiveness).
- Having experience with Vue.js.
- Ability to implement designed functionality in the provided graphics with Javascript (Vue.js, React.js or both).
- Ability to test implemented work on a range of devices,
- Ability to work in a fast-paced environment and meet tight deadlines.
- Take pride in what you do – attention to detail both visually and technically,
- Have a valid work permit to legally work in Turkey.
PHP Developer
Turkey Office (Remote)
Despatch Cloud is a rapidly growing company based in the UK. We are looking to hire an experienced PHP or Full Stack Developer to help sustain the growth. If you’re hard-working and dedicated developer, this will be a great opportunity. Apply today!
Responsibilities
- Work closely with the IT team in the UK in completing projects.
- Experienced in software development in the e-commerce area
- Troubleshoot and fix any issues relating to PHP programs.
- Greenfield system development.
- Ensure smooth operations of web processes and infrastructure.
- Create scripts to facilitate client systems to meet performance and objectives
- Test and develop software for client applications.
- Create documentation for software created.
- Utilise source debuggers and write or modify client software.
- Produce results effectively and within the deadlines set.
Business Development
Yorkshire Office
Despatch Cloud is a rapidly growing company based in the UK. We are looking to hire a new Business Development Specialist to help sustain the growth. Apply today!
Key responsibilities:
New Business Development
- Identify and target potential clients and markets to expand the company’s customer base.
- Generate leads, prospect, and engage in cold calling or other outreach strategies to acquire new clients.
- Develop and implement a strategic plan to penetrate new markets and industries.
Client Relationship Management
- Build and maintain strong client relationships through regular communication and engagement.
- Understand client needs and provide tailored solutions that meet their business objectives.
- Ensure customer satisfaction and act as a trusted advisor.
Sales and Revenue Growth
- Meet or exceed sales targets and revenue goals, consistently delivering results.
- Develop and negotiate business proposals, contracts, and agreements.
- Collaborate with the sales team to close deals and convert leads into paying clients.
Market Research
- Conduct market research and competitive analysis to identify trends, opportunities, and potential threats.
- Stay updated on industry best practices and emerging trends.
Reporting and Analysis
- Maintain accurate and up-to-date records of sales activities, prospects, and client interactions.
- Prepare regular reports on sales performance and forecasts for management.
Team Collaboration
- Collaborate with cross-functional teams, including marketing, product development, and customer support, to align strategies and achieve shared objectives.
Networking and Industry Events
- Attend relevant industry events, conferences, and networking opportunities to build a strong professional network and represent the company effectively.
