Frequently Asked Questions

Can I try out Despatch Cloud for free?

Yes, we provide a FREE 100 order trial, simply sign up and verify your account. Our customer service team will be in contact with you to help you set up your account.

What sales channels does Despatch Cloud work with?

Despatch Cloud works with most sales channels, the common ones being Amazon, eBay, Magento, OpenCart, CubeCart, EKM Powershop, Shopify, PayPal and many more. Also because our development team is in-house, we can create an integration in no time at all if you can't see the sales channel you are looking for listed.

Can I have multiple sales channel integrations with the same channel with Despatch Cloud?

Yes, you can have as many sales channel integrations as you wish. For example, if you have more than one eBay account, this is no problem, you can add all your accounts under one Despatch Cloud account. The same goes for multiple Magento, Shopify, OpenCart etc. stores, no problem!

What payment methods do you accept?

We have a fully-automated invoice system powered by FreeAgent, Stripe and GoCardless. As such, we accept all major Debit and Credit Cards as well as Direct Debit. Our preferred payment method is Direct Debit and we do charge a 3% processing fee if the payment is not effected by Direct Debit.

Is my data safe?

We created Despatch Cloud with security in mind; every subscription includes an SSL certificate at no cost that uses industry standard 256-bit encryption technology. This is the same level of encryption used by banks to keep your information secure. In addition to this, our servers are managed and monitored by one of the UK's leading hosting providers and we make sure we keep all your data inside the UK.